Terms and Conditions

Last Updated: September 8, 2026

Welcome to Himachal Mysteries. These Terms & Conditions govern your use of our website, himachalmysteries.com, and the travel, tour, transportation, accommodation, and related services provided or arranged by us.

By accessing our website, submitting an enquiry, making a booking, or using our services, you agree to these Terms & Conditions.

1. About Our Services

Himachal Mysteries provides travel-related services including, but not limited to:

Tour packages
Customized tour itineraries
Hotel and accommodation arrangements
Cab and transportation services
Sightseeing arrangements
Transfers
Travel assistance and related services

Certain services may be provided directly by Himachal Mysteries, while other services may be arranged through independent third-party service providers.

2. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, tour prices, hotel availability, vehicle availability, timings, itineraries, photographs, inclusions, exclusions, and other information may change without prior notice due to availability, operational requirements, seasonal conditions, or changes made by service providers.

Website photographs are intended for illustrative purposes and may not always represent the exact room, vehicle, property, or service provided.

3. Enquiry and Booking

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

A booking will be considered confirmed only after:

The itinerary and services have been finalized;
The applicable booking amount or advance payment has been received; and
Confirmation has been provided by Himachal Mysteries.

We reserve the right to decline or cancel an enquiry or booking where required services are unavailable or cannot reasonably be arranged.

4. Pricing

Tour prices may vary depending on:

Travel dates
Number of travellers
Hotel category
Vehicle type
Destination
Season
Availability
Number of nights
Additional services requested

The final price applicable to your booking will be communicated to you before confirmation.

Unless specifically stated otherwise, quoted prices may not include personal expenses, meals other than those mentioned, entry fees, permits, activities, additional transportation, or other services not specifically included in the itinerary.

5. Payment

Customers are required to make payments according to the payment schedule communicated at the time of booking.

A booking may remain unconfirmed until the required advance payment has been received.

Any balance payment must be made within the agreed timeframe.

Failure to make the required payment on time may result in cancellation of the booking or loss of availability, and applicable cancellation charges may apply.

6. Cancellation by Customer

Cancellation requests must be communicated to Himachal Mysteries through the contact details provided to the customer.

Cancellation charges may depend on:

Date of cancellation
Hotel cancellation policies
Transportation cancellation policies
Supplier terms
Tour type
Travel season
Services already confirmed or paid for

Certain bookings may be non-refundable or partially refundable.

The applicable cancellation and refund terms will be communicated based on the specific booking.

7. Refunds

Where a refund is applicable, the refundable amount will be calculated after deducting applicable cancellation charges, supplier charges, payment processing charges, and other non-refundable expenses.

Refund processing times may vary depending on the service provider and payment method.

Himachal Mysteries will make reasonable efforts to process eligible refunds as soon as practicable.

8. Changes to Bookings

Requests to modify a confirmed booking, including changes to:

Travel dates
Hotel
Vehicle
Number of travellers
Destinations
Duration
Sightseeing
Other services

may be subject to availability and additional charges.

Any additional costs arising from requested changes will be payable by the customer.

9. Changes to Itinerary

Travel itineraries may sometimes need to be modified due to circumstances beyond our reasonable control, including:

Weather conditions
Heavy snowfall or rainfall
Landslides
Road closures
Traffic restrictions
Government regulations
Natural events
Vehicle or hotel availability
Local operational conditions
Safety concerns

Where reasonably possible, we will attempt to provide suitable alternatives.

However, we cannot guarantee that the original itinerary will always be followed exactly.

10. Weather and Road Conditions

Himachal Pradesh is a mountainous region and travel conditions can change unexpectedly.

Road closures, snowfall, landslides, traffic restrictions, weather conditions, or other local circumstances may cause delays, route changes, sightseeing cancellations, or changes to transportation arrangements.

Himachal Mysteries will not be responsible for delays or additional expenses caused by circumstances beyond our reasonable control.

11. Hotels and Accommodation

Hotel accommodation is subject to availability and confirmation.

Room allocation, room views, facilities, check-in/check-out times, meals, extra beds, and other hotel services are governed by the respective hotel’s policies.

If the originally selected hotel becomes unavailable, we may offer an alternative property of a similar category, subject to availability.

Any difference in price, where applicable, will be communicated to the customer.

12. Transportation and Vehicles

Vehicles are provided according to the category and requirements agreed upon at the time of booking.

Vehicle models may vary depending on availability.

Drivers are responsible for driving and transportation services. Customers are expected to follow reasonable safety instructions and applicable local regulations.

The vehicle may not be used for purposes outside the agreed travel itinerary without prior approval.

13. Customer Responsibilities

Customers are responsible for:

Providing accurate personal and travel information
Providing correct contact details
Carrying valid identification and required travel documents
Following applicable laws and regulations
Following hotel and transportation rules
Taking reasonable care of personal belongings
Informing us of relevant requirements before booking
Arriving at agreed pickup locations on time

Any additional costs resulting from incorrect information, missed transfers, personal delays, or failure to follow agreed arrangements may be payable by the customer.

14. Personal Belongings

Customers are responsible for their personal belongings, luggage, valuables, electronic devices, documents, and other possessions during the trip.

Himachal Mysteries will not be responsible for loss, theft, or damage to personal belongings unless liability is imposed under applicable law.

15. Third-Party Service Providers

Some travel services may be provided by independent third parties, including hotels, transport operators, activity providers, guides, restaurants, and other service providers.

Their services may be subject to their own terms, policies, restrictions, and cancellation conditions.

Himachal Mysteries will make reasonable efforts to work with reliable service providers but cannot guarantee the uninterrupted availability or performance of every third-party service.

16. Activities and Adventure Services

Certain destinations or itineraries may include optional activities or adventure experiences.

Customers participate in such activities at their own responsibility and must follow the instructions and safety requirements of the relevant service provider.

Certain activities may have age, health, weather, fitness, or other restrictions.

Customers should inform us in advance of any relevant requirements that may affect their participation.

17. Force Majeure

Himachal Mysteries shall not be liable for failure, delay, interruption, or modification of services caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters
Extreme weather
Landslides
Floods
Earthquakes
Road blockages
Government restrictions
Strikes
Civil disturbances
Pandemics or public health emergencies
Transportation disruptions
Acts of authorities
Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist customers and find practical alternatives where possible.

18. Limitation of Liability

To the extent permitted by applicable law, Himachal Mysteries shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from circumstances outside our reasonable control.

We are also not responsible for losses resulting from:

Customer negligence
Failure to follow instructions
Incorrect information supplied by the customer
Delays caused by the customer
Third-party service interruptions
Weather or road conditions
Government restrictions
Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Travel Documents

Customers are responsible for carrying all documents required for their travel, including valid identification and any permits, tickets, licenses, or other documents applicable to their journey.

Customers should verify their documentation requirements before travelling.

20. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to the website or its systems
Copy or reproduce website content without permission
Introduce malicious code, viruses, or harmful material
Interfere with the normal operation of the website
Use website information for fraudulent or misleading purposes

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is detected.

21. Intellectual Property

All website content, including text, graphics, logos, images, designs, layouts, branding, and other materials, is owned by or licensed to Himachal Mysteries unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.

22. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and informational purposes.

Himachal Mysteries does not control or guarantee the availability, accuracy, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

23. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

24. Complaints and Disputes

If you have any complaint or concern regarding our services, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Any dispute arising from the use of our website or services shall be subject to the applicable laws and jurisdiction of India.

25. Changes to These Terms

Himachal Mysteries reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once the updated Terms & Conditions are published on this website.

Customers are encouraged to review this page periodically.

26. Contact Us

For questions regarding these Terms & Conditions, bookings, cancellations, or travel services, please contact us:

Himachal Mysteries

Location: Shimla, Himachal Pradesh, India

Phone / WhatsApp: +91 9816917405

Email: mysterieshimachal4333@gmail.com

Website: himachalmysteries.com

27. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quotation, or making a booking through Himachal Mysteries, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.